Customer Service

° Hand made :

Each product we produce is carefully and lovingly screen-printed by hand. Because of this slight variations in print may occur.

° Printed to order :

We only hold blank stock and print to order, so everything you order gets made specially for you. This needs time and attention. We always aim to ship within 3 working days

° Shipment :

We send all our deliveries by Bpost. We can ship worldwide and will provide you with a track & trace number once your parcel has left our studio.

° Postage :

Belgium / Netherlands : free shipment

Luxemburg / France / Germany / U.K. : 5 euro / free for orders above 50 euro

Rest of EU / Scandinavia : 7,50 euro / free for orders above 60 euro

Europe - Non EU : 10,00 euro / free for orders above 70 euro

USA / CA / AUS / NZ : 10,00 euro / free for orders above 70 euro

Rest of the world : 12,50 euro / free for orders above 80 euro

° Returns :

If you are not happy about a product you received, please inform us within 14 days  of delivery by sending an email to : info@sub301.com stating the reason for returning and if you require a refund or replacement.

The customer is responsible for the cost of any returns, unless the reason for returning is a technical error caused by us.

We  only accept returned goods that are unused and complete with the original tags and packaging.